Frequently Asked Questions

Find answers to common questions about superglue's API integration platform and how it can help your team.

Integration & Coverage

What APIs and services does superglue support?
superglue supports over 200+ popular APIs including Salesforce, HubSpot, Stripe, Shopify, Google Workspace, Microsoft 365, Slack, Discord, and many more. We continuously add new integrations based on user demand. You can also connect to any REST API by providing the documentation.
Can I connect to custom or private APIs?
Yes! superglue can connect to any REST API, including private or internal APIs. Simply provide the API documentation URL or OpenAPI spec, and we'll automatically generate the connector. For private APIs, you can securely store credentials in our encrypted vault.
How does superglue handle API rate limits?
superglue automatically handles rate limiting with intelligent retry logic, exponential backoff, and request queuing. We respect each API's rate limits and can distribute requests across multiple API keys when available. You can also configure custom rate limiting rules.
What if an API changes or gets deprecated?
We monitor API changes and automatically update our connectors. When APIs are deprecated, we provide migration tools and notifications. Our AI can also automatically map field changes and suggest updates to your workflows.

Data & Monitoring

How can I monitor my workflows and data pipelines?
superglue provides comprehensive monitoring through our dashboard, including real-time execution status, performance metrics, error tracking, and data lineage. You can set up alerts for failures, performance degradation, or data quality issues.
What happens if a workflow fails?
Failed workflows are automatically retried with exponential backoff. You'll receive immediate notifications via email, Slack, or webhook. All errors are logged with detailed context, and you can configure custom retry policies and fallback actions.
Can I track data lineage and transformations?
Yes! superglue automatically tracks data lineage, showing you exactly how data flows through your workflows, what transformations were applied, and where it originated. This is crucial for compliance and debugging.
How do you handle data validation and quality?
We automatically validate data against schemas, detect anomalies, and can run custom validation rules. You can set up data quality checks, schema drift detection, and automated data cleansing workflows.

Security & Compliance

How secure is my data with superglue?
We use enterprise-grade security including end-to-end encryption, SOC 2 Type II compliance (pending), and data never leaves your infrastructure when using self-hosted options. All API credentials are encrypted at rest and in transit.
Can I use superglue in regulated industries?
Yes! superglue is designed for regulated industries with features like audit logs, data residency controls, and compliance reporting. We support HIPAA, GDPR, and other regulatory requirements through our enterprise plans.
Do you offer self-hosted deployment options?
Yes! We offer self-hosted and private cloud deployment options for organizations that need complete control over their data. This ensures your data never leaves your infrastructure.
How do you handle API credentials and secrets?
All credentials are encrypted using AES-256 encryption and stored in our secure vault. We support OAuth 2.0, API keys, and custom authentication methods. Credentials are never logged or exposed in our system.

Deployment & Flexibility

How quickly can I get started with superglue?
You can start building workflows in minutes! Simply sign up, connect your first API, and start describing what you want to automate. Most users have their first workflow running within 15 minutes.
Can I export my workflows and data?
Absolutely! You can export workflows as code (TypeScript, Python, Go), download your data, and migrate to other platforms if needed. We believe in vendor lock-in prevention and data portability.
Does superglue work with my existing infrastructure?
Yes! superglue integrates with your existing infrastructure including databases, cloud providers, CI/CD pipelines, and monitoring tools. We support webhooks, APIs, and direct integrations with popular platforms.
Can I customize and extend superglue's functionality?
Yes! You can create custom functions, add your own API endpoints, and extend workflows with JavaScript/TypeScript. We also support custom connectors and integrations with your internal tools.

Business & ROI

What's the typical ROI for using superglue?
Most teams see 10x faster development of integrations and 80% reduction in maintenance overhead. Typical ROI includes reduced developer time, fewer bugs, faster time-to-market, and improved data accuracy.
How does pricing work for enterprise teams?
We offer flexible pricing based on usage, team size, and features needed. Enterprise plans include custom SLAs, dedicated support, self-hosting options, and volume discounts. Contact us for a custom quote.
Can superglue replace our existing integration tools?
superglue can replace or complement existing tools like Zapier, MuleSoft, or custom scripts. We provide migration tools and can work alongside your current stack during the transition period.
What kind of support do you provide?
We provide comprehensive support including documentation, community Discord, email support, and for enterprise customers: dedicated support, training, and custom onboarding assistance.

General Concerns

How reliable is superglue's platform?
We maintain 99.9% uptime with redundant infrastructure, automatic failover, and global CDN. Our platform is designed for enterprise reliability with built-in monitoring, alerting, and disaster recovery.
What if I need help getting started?
We provide extensive documentation, video tutorials, and interactive guides. For enterprise customers, we offer dedicated onboarding sessions and can help migrate your existing workflows.
Can I try superglue before committing?
Yes! We offer a free tier with generous limits, and you can schedule a demo to see superglue in action with your specific use cases. No credit card required to get started.
How does superglue compare to other integration platforms?
Unlike traditional platforms, superglue uses AI to understand natural language and automatically build complex workflows. We're faster to set up, more reliable, and can handle complex multi-step integrations that would require custom development elsewhere.

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